Terms & Conditions

Welcome to iFixTech. These Terms and Conditions (“Terms”) govern your use of our website located at [insert website URL] (the “Website”), as well as any purchases, orders, or repair services you undertake with us — whether online or at our physical store.

iFixTech is a business registered in Sri Lanka that sells mobile phones, phone accessories, and related products, and provides professional phone repair services. We operate both online through our Website and in person through our store.

Please read these Terms carefully before placing an order or using our repair services. By accessing our Website or doing business with us, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Acceptance of Terms

By visiting our Website, placing an order online or in-store, or submitting a device for repair, you agree to these Terms and Conditions in full. If you do not agree with any part of these Terms, please do not use our Website or services.

These Terms apply to all customers, including those who purchase as guests without creating an account, those who visit our physical store, and those who use our repair services.

We may update these Terms from time to time. The version published on our Website at the time of your order or service request will apply to that transaction. Continued use of our Website or services after any changes constitutes your acceptance of the updated Terms.

3. Products and Services

iFixTech offers the following products and services:

• Mobile Phones: New and pre-owned smartphones from various brands.
• Phone Accessories: Cases, screen protectors, chargers, cables, power banks, and other related items.
• Related Products: Other technology products and accessories as listed on our Website or available in-store from time to time.
• Phone Repair Services: Screen replacements, battery replacements, software troubleshooting, and other repair or diagnostic services as offered by iFixTech.

Product and service availability may change without prior notice. We reserve the right to modify, discontinue, or update any product or service at any time, subject to any existing commitments already made to customers.

4. Online Orders and Guest Checkout

You may place an order on our Website without registering for an account. Guest checkout is available for your convenience.

When placing an order — whether as a guest or registered user — you agree to:

• Provide accurate, complete, and up-to-date contact and delivery information.
• Ensure your payment details are valid and authorised for the transaction.
• Not use another person’s personal or payment information without their consent.

An order confirmation sent to your email address does not constitute a binding contract or a guarantee that your order will be fulfilled. A contract is only formed when your order has been accepted and processed by iFixTech. We reserve the right to reject or cancel any order at our discretion (see Section 11 for details).

iFixTech is not responsible for order issues arising from incorrect contact details, delivery addresses, or email addresses provided by the customer.

5. Product Information and Availability

We make every reasonable effort to ensure that product listings on our Website — including images, descriptions, specifications, and pricing — are accurate and up to date. However, we do not warrant that all product information is completely free from errors or omissions at all times.

• Product images are for illustrative purposes only and may not exactly represent the final product received.
• Product descriptions, features, and specifications may be updated or corrected without prior notice.
• Prices displayed are subject to change and may differ from those shown at the time of browsing.
• Stock availability is not guaranteed. A product shown as available online may become out of stock after your order is placed.

In the event that a product you have ordered is unavailable, we will contact you as soon as reasonably possible to offer an alternative, a backorder arrangement, or a full refund.

6. Pricing and Payment

All prices displayed on our Website are in Sri Lankan Rupees (LKR) unless otherwise stated. Prices are inclusive of any applicable taxes unless explicitly noted otherwise.

We accept the following payment methods:

• [List accepted payment methods — e.g., cash in-store, bank transfer, credit/debit card, online payment gateway]

Payment is due at the time of placing an order online, or at the point of collection or delivery unless a prior arrangement has been made. For repair services, a deposit may be required prior to the repair being carried out; this will be communicated to you at the time of booking.

If a pricing error is identified on our Website or in any communication, we reserve the right to correct the price and inform you before processing your order. You will have the option to proceed at the corrected price or cancel the order for a full refund.

iFixTech does not store card payment details. All payment processing is handled by our third-party payment provider(s), subject to their own terms and security standards.

7. Delivery, Pickup, and Order Processing

iFixTech offers delivery and in-store/curbside pickup options where available. The specific options available to you will be presented during the checkout process.

Order Processing: Orders are processed during business hours. Orders placed outside of business hours or on public holidays will typically be processed on the next working day. Processing times may vary during peak periods.

Delivery:

• Delivery is available to addresses within [insert delivery coverage area].
• Estimated delivery times are provided as a guide only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including courier delays or unforeseen circumstances.
• Delivery charges, if any, will be clearly shown at checkout before you confirm your order.
• Risk of loss or damage passes to the customer upon delivery to the address provided.
• If a delivery attempt is unsuccessful due to the customer being unavailable or an incorrect address being provided, additional charges may apply for re-delivery.

In-Store Pickup:

• Orders selected for in-store pickup will be held at our store at the address provided in Section 19.
• You will be notified when your order is ready for collection.
• Please bring your order confirmation and a valid form of identification when collecting your order.
• Uncollected orders will be held for [insert number of days] days, after which they may be returned to stock and a refund issued, minus any applicable handling fees.

When you submit a device to iFixTech for repair, the following terms apply:

8.1 — Diagnostic and Repair Process

Before any repair work commences, our technicians may carry out an initial diagnostic assessment of your device. A quote or estimated cost will be provided to you for approval. Repair work will only proceed upon your confirmation, unless you have already provided general authorisation at the time of drop-off.

iFixTech does not guarantee a specific repair outcome. Repair results may depend on:

• The overall condition of the device at the time of drop-off.
• The availability of compatible spare parts.
• Pre-existing, undisclosed, or previously repaired damage to the device.
• Any underlying faults that only become apparent during the repair process.

In cases where a repair is not possible or not cost-effective, we will advise you accordingly and return your device in the same or better condition than it was received, subject to the nature of the fault.

8.2 — Data Backup Responsibility

iFixTech is not responsible for any loss, deletion, corruption, or inaccessibility of data, photos, contacts, applications, or any other content that may occur as a result of the inspection, diagnostic, or repair process, unless otherwise required by applicable law.

8.3 — Uncollected Devices

Repaired or inspected devices must be collected within [insert number of days] days of notification that the device is ready. iFixTech reserves the right to apply a storage fee for devices held beyond this period. Devices left unclaimed for more than [insert number of days/weeks] may be disposed of or sold to recover costs, subject to applicable law and after reasonable attempts to contact the customer.

8.4 — Third-Party Parts

Where original manufacturer parts are unavailable or not requested, iFixTech may use high-quality compatible or aftermarket parts. This will be communicated to you before the repair is carried out.

9. Customer Responsibilities

As a customer of iFixTech, you agree to:

• Provide accurate and truthful information when placing orders, booking repairs, or contacting us.
• Back up your device data before submitting it for any service or repair.
• Ensure that you are the lawful owner of any device submitted for repair, or that you have the full authority of the owner to submit it for servicing.
• Remove any SIM cards, memory cards, or other accessories from your device before drop-off, unless specifically requested otherwise. iFixTech will not be responsible for any loss of these items.
• Notify iFixTech of any known pre-existing conditions, previous repairs, water damage, or other relevant history of a device at the time of drop-off.
• Pay for agreed products and services in full and on time.
• Use our Website and services in accordance with these Terms and applicable law.

Product Warranty: New products sold by iFixTech may carry a manufacturer’s warranty. Any such warranty is provided by the manufacturer and is subject to the manufacturer’s own terms and conditions. iFixTech does not provide an independent warranty on new products unless expressly stated in writing at the time of sale.

Pre-owned or refurbished products may be sold with a limited warranty where specified. The terms and duration of any such warranty will be clearly communicated at the time of purchase.

Repair Warranty: iFixTech offers a limited repair warranty on parts and labour for a period of [insert warranty period, e.g., 30 or 90 days] from the date of repair, unless otherwise stated. This warranty covers defects in the parts installed or workmanship carried out by iFixTech.

The repair warranty does not cover:

• Damage caused by the customer after the repair, including accidental drops, liquid damage, or physical impact.
• Issues unrelated to the original repair carried out.
• Damage resulting from a subsequent repair or tampering by a third party.
• Normal wear and tear.

All warranties are subject to applicable law. Nothing in these Terms limits your statutory rights as a consumer under the laws of Sri Lanka.

11. Cancellations and Order Changes

Customer Cancellations: If you wish to cancel or amend an order, please contact us as soon as possible. We will do our best to accommodate your request; however, we cannot guarantee changes or cancellations once an order has been processed, dispatched, or a repair has commenced.

iFixTech’s Right to Cancel: We reserve the right to reject, cancel, or place on hold any order or service request under the following circumstances:

• A product is out of stock or no longer available.
• A pricing or listing error has occurred on our Website.
• There is an issue with payment authorisation or verification.
• We have reasonable grounds to suspect fraudulent activity or misuse of our services.
• The order cannot be fulfilled for any other reason outside of our reasonable control.

Where an order is cancelled by iFixTech, we will notify you as soon as reasonably possible and arrange a full refund of any amount already paid, subject to applicable law.

12. Refunds and Returns

Our refund and returns process is governed by our separate Refund & Returns Policy, which is incorporated into these Terms by reference and available at: [insert URL to Refund Policy page].

In summary, our approach to refunds and returns includes:

• Refunds or exchanges may be available for products that are faulty, damaged on arrival, or not as described.
• Returns must be initiated within [insert number of days] days of receiving your order, unless the item is covered by a warranty claim.
• Products must be returned in their original condition and packaging where possible.
• Certain items, such as software, digital content, and hygiene-sensitive accessories, may not be eligible for return unless faulty.
• Refunds for repair services are assessed on a case-by-case basis and will be considered where a repair was not carried out as agreed or a fault with the repair is identified within the applicable warranty period.

Nothing in this section or in our Refund Policy limits your statutory consumer rights under the laws of Sri Lanka.

13. Limitation of Liability

To the fullest extent permitted by applicable law, iFixTech’s total liability to you for any claims arising out of or in connection with these Terms, your use of our Website, or any products or services provided, shall not exceed the amount you paid for the specific product or service that gave rise to the claim.

iFixTech shall not be liable for:

• Indirect, incidental, special, consequential, or punitive losses or damages.
• Loss of profits, business, revenue, goodwill, or anticipated savings.
• Loss of data or personal content stored on a device, except where required by applicable law.
• Any delays, interruptions, or failures caused by events beyond our reasonable control, including natural disasters, power outages, courier failures, or force majeure events.
• Any reliance placed on information, product descriptions, or advice provided through our Website or in-store, except where such reliance causes loss due to our own negligence or wilful misconduct.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded or limited under applicable law.

14. Website Use

Our Website is provided for your personal and commercial use to browse, purchase products, book services, and contact us. By using our Website, you agree not to:

• Use the Website in any way that violates applicable local, national, or international laws or regulations.
• Attempt to gain unauthorised access to any part of the Website, its servers, or any database connected to it.
• Transmit any harmful, offensive, or disruptive content through the Website.
• Use automated tools, bots, or scrapers to extract data from the Website without our prior written consent.
• Misrepresent your identity or impersonate any person or entity.

We do not guarantee that the Website will always be available, uninterrupted, or free from errors, viruses, or other harmful components. We reserve the right to suspend, restrict, or discontinue access to the Website at any time without notice.

Links to third-party websites may appear on our Website. These links are provided for convenience only. iFixTech does not endorse or take responsibility for the content, products, or services of any third-party websites.

15. Intellectual Property

All content on our Website, including but not limited to text, product descriptions, images, logos, graphics, icons, and the overall design and layout, is owned by or licensed to iFixTech and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, republish, modify, or commercially exploit any part of our Website content without our prior written permission, except where permitted by law.

Any third-party trademarks, brand names, or product names referenced on our Website are the property of their respective owners. Their appearance on our Website does not imply any affiliation, endorsement, or authorisation by those owners.

iFixTech is committed to protecting your personal information. When you use our Website, place an order, contact us, or submit a device for repair, we may collect and process personal data such as your name, contact details, delivery address, and payment information.

Full details of how we collect, use, store, and protect your personal data are set out in our Privacy Policy, available at: Privacy Policy – ifixtech.

By using our Website or services, you acknowledge that you have read and understood our Privacy Policy. We will only use your personal data in accordance with our Privacy Policy and applicable data protection laws in Sri Lanka.

17. Changes to These Terms

iFixTech reserves the right to review, update, or amend these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Last Updated” date at the top of the document.

We encourage you to review these Terms periodically to stay informed of any updates. Your continued use of our Website or services following any changes constitutes your acceptance of the revised Terms.

Where changes are material and may significantly affect your rights, we will make reasonable efforts to bring them to your attention, such as by posting a notice on our Website or contacting you directly where appropriate.

18. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of Sri Lanka.

Any disputes that cannot be resolved amicably between the parties shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Nothing in this section affects your statutory rights as a consumer under applicable Sri Lankan law.

19. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, a product, or a service, please do not hesitate to contact us using the details below. We aim to respond to all enquiries within [insert response time, e.g., 2 business days].