Privacy Policy

At iFixTech, you do not need to create an account to place an order. We offer a guest checkout option so you can shop conveniently without registering.

However, even when checking out as a guest, we still need to collect certain personal information in order to process and fulfil your order. This includes:

• Your full name
• A valid email address (for order confirmation and updates)
• Phone number (for delivery coordination or order queries)
• Delivery address (for shipping your order)
• Billing address (for payment verification, if different from delivery address)
• Payment details (processed securely by our third-party payment provider)

This information is collected solely for the purpose of completing your transaction, arranging delivery, and providing post-sale support if needed. It is retained in accordance with our data retention practices described in Section 13.

When you bring your device to us for repair or book a repair service, we collect information necessary to provide that service effectively and to protect both you and iFixTech throughout the repair process.

Information we typically collect for repairs includes:

• Your full name and contact details (phone number and/or email address)
• Device make, model, colour, and condition
• IMEI number or serial number (where required for identification)
• Description of the fault or issue reported
• Any accessories, SIM cards, or memory cards submitted with the device
• Proof of ownership or a valid identification document, if needed (subject to applicable law)
• Repair notes, diagnosis results, and job completion records

We use the information collected during the repair process only for the purpose of carrying out the repair, maintaining a service record, and communicating with you about your device. Repair records may be retained for a reasonable period for warranty, quality assurance, and legal compliance purposes.

We use the personal information we collect for the following purposes:

To Process and Fulfil Orders

• Confirming and processing your purchase
• Arranging payment and verifying transactions
• Coordinating delivery of products to your address
• Sending order confirmations, invoices, and delivery updates

To Provide Repair Services

• Recording and tracking your repair job
• Communicating repair progress, completion, or any issues
• Maintaining service and warranty records

To Provide Customer Support

• Responding to enquiries, complaints, and feedback
• Resolving disputes or issues with orders or repairs
• Maintaining records of customer communications

To Improve Our Business and Website

• Analysing website usage to improve user experience
• Understanding which products and services are popular
• Identifying and fixing technical issues

To Comply with Legal Obligations

• Meeting our obligations under applicable Sri Lankan law
• Responding to lawful requests from regulatory or law enforcement authorities
• Maintaining records required for tax, accounting, or auditing purposes

We will not use your personal information for purposes incompatible with the reason it was originally collected, unless we have your explicit consent or are required to do so by law.

iFixTech takes the security of payment transactions seriously. When you make a payment on our website, your card or payment details are processed securely by [Payment Gateway Name], a third-party payment gateway provider.

We may retain a reference number, transaction ID, or partial payment record (e.g., last four digits of your card) for the purpose of order management, refund processing, and financial record-keeping, subject to applicable law.

Payments made in person at our physical shop may be processed via card terminals or other accepted payment methods. The same principle applies — full card data is not stored by iFixTech directly.

We encourage you to review the privacy policy of [Payment Gateway Name] to understand how your payment information is handled on their end.

To deliver your order to your specified address, we need to share certain personal information with our delivery partners. This information is necessary for the fulfilment of your order and the completion of the delivery.

Information shared with our courier or delivery partner may include:

• Your full name
• Delivery address
• Contact phone number
• Order reference or tracking number
• Delivery instructions (if provided)

Currently, we work with [Courier Partner Name] to handle deliveries. Your information is shared only to the extent required to complete the delivery and is governed by the courier’s own privacy and data-handling practices.

We take reasonable steps to ensure that the courier partners we work with handle your data responsibly and in accordance with applicable law. However, we encourage you to review their privacy policy if you have specific questions about how they process your information once it is shared with them.

Our website includes a contact form that allows you to send us enquiries, support requests, or feedback. When you submit a message through our contact form or contact us by email or phone, we collect:

• Your name
• Your email address or phone number
• The content of your message or enquiry
• Any additional details you choose to provide

We use this information solely to respond to your message and to resolve any queries or issues you have raised. We may retain records of customer communications for a reasonable period for quality assurance, dispute resolution, and compliance purposes.

Our contact forms may be powered by a third-party plugin or service (e.g., [Contact Form Plugin/Service Name]). If so, data submitted through these forms may be processed or stored by that provider. We take care to use reputable providers and to configure them in a privacy-conscious manner.

If you contact us via a third-party platform such as social media, WhatsApp, or live chat, please be aware that those platforms may also process your information under their own privacy policies.

Our website uses cookies and similar tracking technologies to improve your browsing experience, enable website functionality, and gather analytical data about how visitors use our site.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences and actions over a period of time, so you don’t have to re-enter information each time you visit.

Types of cookies we may use:

• Essential Cookies: Required for the website to function correctly, including maintaining your shopping cart and processing your checkout.
• Functional Cookies: Allow the website to remember your preferences, such as language or region settings.
• Analytical Cookies: Help us understand how visitors interact with our site by collecting anonymised usage data (e.g., pages visited, bounce rate).
• Marketing and Third-Party Cookies: May be set by third-party services we use, such as analytics tools or social media integrations.

Your cookie choices:

When you first visit our website, you may be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You can also manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website, including the checkout process.

For more detailed information about the specific cookies in use on our website, please refer to our Cookie Policy [insert link if available] or our cookie consent management tool.

We use analytics tools to better understand how visitors use our website and to make informed improvements to our content, product listings, and user experience.

We currently use [Analytics Tool, e.g., Google Analytics] to collect and analyse aggregated, anonymised data about website traffic and user behaviour. This may include information such as:

• Pages visited and time spent on each page
• Geographic region (country or city level)
• Device and browser type
• Traffic sources (e.g., search engines, social media, direct visits)
• Conversion events such as purchases or form submissions

Analytics data is used solely for internal business improvement purposes and is not used to identify individual users. Where possible, we configure our analytics tools to anonymise IP addresses and minimise the collection of personally identifiable information.

Please refer to the privacy policy of [Analytics Tool] for more information about how they process data on our behalf.

iFixTech respects your privacy and does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.

However, to operate our business effectively and fulfil our obligations to you, we may need to share your information with the following categories of third parties:

• Payment Providers: PayHere — to process payments securely.
• Delivery and Courier Partners:[Courier Partner Name]— to arrange and complete delivery of your order.
• Website Hosting Providers: Hostinger— to host and maintain our website infrastructure.
• Technology Service Providers: WordPress, Woocommerce, Elementor
• Customer Support Platforms: WPForms
• Analytics Providers: Google Site Kit — to collect aggregated, anonymised website usage data.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or legitimate regulatory request, we may disclose your information to government bodies, law enforcement agencies, or other authorised authorities.
• Professional Advisers: Such as our accountants, auditors, or legal advisers, where necessary and under appropriate confidentiality obligations.

All third parties with whom we share your personal information are required to handle it responsibly, securely, and only for the specific purposes for which it was shared. Where applicable, we rely on third-party providers who maintain appropriate data protection standards.

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, disclosure, alteration, loss, or misuse.

Our security measures include, but may not be limited to:

• SSL/TLS encryption for data transmitted between your browser and our website (indicated by “https” in the URL)
• Secure storage of customer data on our hosting infrastructure
• Access controls limiting who within our business can view customer information
• Use of reputable, security-conscious third-party providers for payment processing, hosting, and other services
• Regular review of our security practices as technology evolves

While we make every reasonable effort to protect your information, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining high standards of data protection.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required or permitted by applicable law.

Our general approach to retention is as follows:

• Order and transaction records: Retained for a minimum of[e.g., 5–7 years]for accounting, tax compliance, and legal purposes.
• Repair records: Retained for a reasonable period following the completion of the repair for warranty, quality, and legal purposes.
• Customer account data: Retained for as long as the account remains active, or for a reasonable period following account closure.
• Marketing preferences: Retained until you withdraw your consent or unsubscribe.
• Customer support communications: Retained for a reasonable period to manage ongoing queries and disputes.
• Website usage data (analytics): Retained in anonymised or aggregated form for ongoing analysis.

Once data is no longer required, we take reasonable steps to delete it securely or to anonymise it so that it can no longer be linked to you.

Subject to applicable law, you may have certain rights in relation to the personal information we hold about you. These may include:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may ask us to correct any inaccurate or incomplete information we have about you.
• Right to Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain it.
• Right to Object: You may object to certain uses of your personal information, such as direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your information (e.g., for marketing), you may withdraw that consent at any time.
• Right to Restrict Processing: In certain circumstances, you may ask us to limit how we use your data while a dispute or query is being resolved.

To exercise any of these rights, please contact us using the details provided in Section 19. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.

Our website, powered by WooCommerce, gives you the option to either create a customer account or check out as a guest.

If you create an account: Your details (name, email address, billing and delivery addresses, and order history) are stored in your account profile. You can log in at any time to view your orders, update your details, or manage your preferences. You are responsible for keeping your login credentials confidential.

If you check out as a guest: As explained in Section 3, we still collect the necessary information to process and deliver your order. This information is stored against your order record but is not linked to a named customer account. You will not have access to a personal order portal unless you create an account.

In either case, your information is treated with the same level of care and is protected under this Privacy Policy.

Our website and services are intended for use by adults and are not directed at children under the age of 18.

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at [email protected] and we will take steps to delete the information as soon as reasonably practicable.

Our website may contain links to third-party websites, social media platforms, or other external services. These links are provided for your convenience and information only.

We have no control over the content, privacy practices, or data-handling policies of external websites. Clicking on a link to an external site means you are leaving our website and entering a space that is governed by that site’s own terms and privacy policy.

We are not responsible for the privacy practices of any third-party website and encourage you to review their privacy policies before submitting any personal information to them.

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Where changes are significant, we may notify you directly by email or by placing a notice on our website.

Your continued use of our website or services following any updates to this policy will be taken to indicate your acceptance of those changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please do not hesitate to get in touch with us. We are happy to help.